Contact center solutions support agents and businesses in their effort to deliver value to the end customer. They make work more efficient and make sure that the service customers receive is of high quality.
As businesses grow, providing the best service to customers becomes more complex. Once, there were only one or two people who simply answered the phone and provided assistance. Now, it's time to evolve: Your business needs a dedicated contact center to be
prejsť na článokToday's contact centers serve a purpose beyond that of old-school call centers. These call centers merely answered telephone calls and routed them to other departments. In contrast, contact centers act as a central hub that can be reached via multiple cha
prejsť na článokThe past two years have brought us various challenges, complications but also opportunities to progress. Therefore, we would like to share a significant milestone in our emst s.r.o. company’s existence. Since the February 2022 you can visit us in the ou
prejsť na článokCompanies are increasingly opting for cloud solutions, and manufacturer portfolios reflect this. What does this trend mean, and why are there still on-premise solutions?
prejsť na článokWe have published a new whitepaper that offers an overview of tools for automating the generation of documents on Power Platform, providing valuable insights for organizations aiming to boost productivity and efficiency. Here are five key takeaways: 1
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