Processes move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
Drive efficiency with resource management. Understand what risks exist and how to avoid these.
prejsť na článokHow does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
prejsť na článokCall centers may handle several hundred inquiries every day. Learn how you can make your processes more efficient and thus increase customer satisfaction.
prejsť na článokThe only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL cha
prejsť na článokEffective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.
prejsť na článok