Slower Customer Experience Adoption in Public Sector Organizations

Navigating public sector services often feels like the complete opposite of a good customer experience. In 2020, why is this still the case?

prejsť na článok

Five Building Blocks for Successful AI Adoption

Chat bots and optimized search functions are exciting for customer service organizations everywhere, yet companies need to lay some groundwork before the benefits of AI can really take root.

prejsť na článok

Has the Public Sector Embraced Cloud-based SaaS?

The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.

prejsť na článok

How Digital Transformation Is Impacting the Public Sector

About the difficulties of the public sector in implementing the digital transformation.

prejsť na článok

Knowledge Management in Customer Service

Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.

prejsť na článok

Excelling in Customer Service Through Social Media Best Practices and Tips

Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.

prejsť na článok