Successful CMDB Implementation – a Use Case

When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.

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Service Level Management (SLM) Objectives and Processes

Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.

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Security Incident Management Process Planning and Implementation

How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?

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End of a successful trade fair

This years ILA Berlin Show has closed his doors for supplier and industrial area now. Only for private guests is the ILA with shows available till Sunday. This is the opportunity for us to recall the last days. The ILA 2014 was a very good event for our c

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Why process automation is easier with experts

The decision to automate a process is not the end of the story. It's the implementation that counts - and that's easier with experts. Let's see why.

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Digitalization in Schools: Five Tips for Implementation

Digitalization in schools is still going slowly. What can be the right path to a digitalized school? Five tips.

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