How does their role change in an organization as more and more tasks are handed off to technology, AI, etc.
Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.
prejsť na článokHaving a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.
prejsť na článokCustomer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.
prejsť na článokAbout the role that fear plays in accepting and adapting to the ideas behind digital transformation.
prejsť na článokDigital transformation encourages us to become more efficient through standardization, automation and the subsequent digitalization of these constantly recurring tasks and procedures.
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