What is ITIL?

ITIL creates more efficiency and better service for your customers through a framework of best practices and processes. ITIL helps you add value for your customers and business.

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How ITIL 4 Increases Business Flexibility

ITIL 4 can help you to break out of silo thinking through more flexibility.

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Service Level Management (SLM) Objectives and Processes

Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.

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Improving Enterprise-Wide Service Operations

Have you ever thought about using ITIL to structure other areas of your business than IT?

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ITSM Processes Guidelines for efficient ITSM

ITSM processes are essential for efficient IT service management (ITSM). The ITSM framework that’s based on the ITIL (Information Technology Infrastructure Library) forms the basis for this. Find out why no IT organization should be without ITSM processes

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Problem Management Benefits Your Team and Customers

Problem management is among the ITIL® service management practices. What is it? How does it help service organizations and customers?

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