Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.
The only thing that is truly constant is change, especially within business context. In fact, modern leaders rely on various frameworks for handling change. In the IT organization, the most common framework for handling change to a service is the ITIL cha
prejsť na článokHow does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
prejsť na článokProcesses move goals forward. So if a business wants to achieve its goals, it should definitely take a close look at its processes. This article explains what business process management is and how it can be successfully implemented.
prejsť na článokWhat is the state of workflows and business process automation in companies? The latest OTRS Spotlight looks at obstacles and BPM trends.
prejsť na článokA process is a repeatable path a business takes to achieve its goals. Process optimization is used to analyze this path, improve it and intervene in a targeted manner in the event of obstacles or innovations. This article explains why this is so important
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