What is important in customer service as the company grows?

What are the challenges for customer service in growing companies, and how can they be met?

prejsť na článok

Knowledge Management in Customer Service

Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.

prejsť na článok

Excelling in Customer Service Through Social Media Best Practices and Tips

Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.

prejsť na článok

WhatsApp for Customer Service – A Guideline

This guideline showcases the ease of customer service (CS) support through OTRS customer service software by leveraging WA Business. Learn the need-to-know basics of the platform and the blueprint for implementing WA into your business CS structures.

prejsť na článok

Self-service: what it means

Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach thi

prejsť na článok

Customer Service Templates

Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!

prejsť na článok