WhatsApp for Customer Service – A Guideline

This guideline showcases the ease of customer service (CS) support through OTRS customer service software by leveraging WA Business. Learn the need-to-know basics of the platform and the blueprint for implementing WA into your business CS structures.

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Knowledge Management in Customer Service

Knowledge management helps customer service teams improve customer satisfaction (CSAT), time to resolution (TTR) and the overall customer experience. More simply said, it keeps customers happier and speeds up the work of customer service agents.

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Excelling in Customer Service Through Social Media Best Practices and Tips

Customer service is the core component of an excellent customer experience (CX). With social media, you can improve customer service. Optimizing customer satisfaction and strengthening the brand are the goals. Learn the facts and tips here.

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Customer Service Templates

Customer Service Templates provide OTRS agents with ready-to-use and customizable text templates. Keeping consistent information for the customer and saving admin time!

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What is important in customer service as the company grows?

What are the challenges for customer service in growing companies, and how can they be met?

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3 Ways Investing in Customer Service Increases Sales

Good customer service is half the battle. Learn three tips on how to use it to boost your sales.

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